Returns Policy

We do not accept returns nor do we offer refunds with the sole exception of damage upon arrival caused by the selected shipping service.

If this unfortunate scenario occurs, the damage must be reported no more than 24 hours upon the arrival of the package at your door.

Detailed images showing evidence must be sent to Téa Venecia's official email: info@teavenecia.com

Notifying in time and providing evidence is VERY important.
Thank you for your understanding.